Shopping
What Shipping Methods Are Available?
We deliver our products using reliable shipping methods:
La Poste, Chronopost, DHL, UPS
You can choose your preferred shipping method at checkout, based on cost and delivery speed.
Do You Ship Internationally?
Currently, we ship from France to countries within Europe only.
How Long Will It Take To Get My Package?
The delivery time depends on your location and chosen shipping method:
•Standard Shipping (La Poste): 5-10 business days.
•Express Shipping (Chronopost/DHL/UPS): 1-5 business days.
Payment
What Payment Methods Are Accepted?
We accept a variety of payment methods to ensure convenience:
•Credit/Debit Cards (Visa, Mastercard, American Express)
•PayPal
•Apple Pay
•Google Pay
Is Buying Online Safe?
Absolutely! We use secure payment gateways and SSL encryption to protect your personal and payment information. Your security is our top priority.
Orders & Returns
How do I place an Order?
1.Browse our collection of prints and presets.
2.Select your desired product and add it to the cart.
3.Proceed to checkout, fill in your shipping and payment details, and confirm your order.
How Can I Cancel Or Change My Order?
If you need to cancel or modify your order, please contact us at shop@ouxadi.fr within 24 hours of placing the order. Changes after this period may not be possible due to processing times.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to:
•Track your orders easily.
•Save your preferences for faster checkout in the future.
How Do I Track My Order?
Once your order is shipped, we’ll send you a tracking number via email. You can use this number on the respective courier’s website (La Poste, Chronopost, DHL, or UPS) to monitor your shipment’s progress.
How Can I Return a Product?
We have a 14-day return policy. If you wish to return a product, please follow these steps:
1. Contact us at returns@ouxadi.fr with your order details.
2.We’ll guide you through the return process.
3.Please ensure the product is unused and in its original condition.